Privacy policy

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Home Building Certifiers Pty Ltd respects and protects the privacy of individuals. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to all services offered by Home Building Certifiers Pty Ltd through our website: https://homebuildingcertifiers.com.au.

We may collect personal information when it is provided to us directly, including through:

• Online forms submitted on our website
• Email or telephone enquiries
• Client documentation provided for certification services
• Subscription to our newsletters or updates
   

The types of personal information collected may include:

• Name, business name, and contact details (email, phone, address)
• Details of enquiries, requests, or applications
• Documents and information necessary for certification or assessment
• Technical data such as IP address, browser type, referring site, and usage patterns (via Google Analytics and cookies)
   

We collect personal information only where it is reasonably necessary for our functions and activities, including:

• To assess and process certification enquiries and applications
• To respond to requests and provide customer service
• To communicate with clients and stakeholders
• To send newsletters, updates, or other information (with opt-out options available)
• To improve our website, services, and user experience
   

To improve your experience on our website, we may use cookies. Cookies are small files stored on your device to remember preferences. You may refuse cookies through your browser settings, but this may affect website functionality.

We also use Google Analytics, which collects website traffic data and transmits it to Google servers in the United States. Google Analytics does not identify individual users. By using this website, you consent to Google’s data processing as described in Google’s Privacy Policy.

Our website may also interface with social media platforms such as Facebook, LinkedIn and Twitter. If you choose to interact with our content on these services, their privacy policies will apply.

Personal information will primarily be used to provide our services and respond to your requests.

We do not sell or trade personal information. We may disclose information only in the following circumstances:

• Where required or authorised by law (e.g. in relation to unlawful activity or threats to health and safety)
• To trusted third-party service providers who assist in operating our website or business (e.g. IT hosting, email services), on the condition they keep such information confidential
• Where disclosure is necessary to regulatory authorities or councils in connection with certification services
   

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes secure servers, password protection, and limited staff access.

You have the right to access and update your personal information held by us. Requests can be made by contacting us at: enquiries@homebuildingcertifiers.com.au. We will respond within a reasonable timeframe.

From time to time, we may send newsletters or information we believe may be of interest. You can opt out at any time by using the unsubscribe option or contacting us directly at enquiries@homebuildingcertifiers.com.au.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites. We recommend reviewing the privacy policies of any external websites you visit.

If you have a query or complaint about this Privacy Policy or the handling of your personal information, please contact us at: enquiries@homebuildingcertifiers.com.au.

We will investigate and respond to complaints within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.